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Emirates NBD announces region’s first cardless ATM cash withdrawals

One of the leading banks in the region, Emirates NBD, announced an upgrade to its widely used ‘mePay’ service by enabling cash transfers to recipients who are not Emirates NBD customers or do not have any bank account.

Using an Emirates NBD ATM or their mobile banking app, customers can transfer cash to anyone in the UAE using only the recipient’s mobile number. Beneficiaries will receive a SMS message with a one-time PIN, which they can use to withdraw the amount transferred from any nearby Emirates NBD ATM.

Emirates NBD

This is the first service of its kind in the MENA region, pioneered by Emirates NBD Future Lab™. By incorporating their extensive ATM network and the award-winning mobile banking platform, Emirates NBD will be offering their customers a convenient user experience. Now they can withdraw cash from an Emirates NBD ATM without the need for a banking card, using only their mobile phone.

“Our enhanced mePAY service is truly reflective of Emirates NBD’s customer-centric innovation led strategy and is unlike any other cash transfer service in the UAE,” said Suvo Sarkar, Senior EVP & Group Head – Retail Banking & Wealth Management at Emirates NBD. “By optimising our digital banking services across ATM and mobile, we are enabling customers to withdraw cash or send cash remotely in an instant to those who might not necessarily have a bank account or their cards accessible to them. This facility is particularly helpful if you are sending money in an emergency or do not have the recipient’s bank details. We are confident that this service will greatly benefit residents of the UAE and bring increased convenience to our customers.”

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